FAQ

FAQ

Q: Where are Dunable guitars, basses, and pickups made?
A: All our instruments and pickups are built, finished, and set up right here in Southern California by our small team of experts. The hardware and other electronics components are made in a variety of places such as America, Germany, and various places in Asia.
 
Q: Where can I try a Dunable guitar or bass? 
A: Check out the BUY page for a list of stores who carry Dunable guitars.
 
Q: How does the custom order process work?
A: Fill out our custom order form or send us an email with your idea. Once we have your specs, we need a 50% deposit to hold your place in our build queue. We currently build in batches of 10-20 guitars, which take about 6 weeks each. As of right now, the typical wait time is 8-10 weeks, but occasionally things move a bit quicker than that. Once the guitar is done, you pay off the remaining balance and we ship it out to you.
Pickup sales require all payment up front and we are working on being able to ship them within a week.
Feel free to check all instruments and pickups that are currently in stock
 
Q: Is my deposit for a custom instrument refundable?
A: No, sorry.
 
Q: Why not?
A: Those deposits go towards specific parts and materials to make the custom guitar in question, as well as to pay for the day to day expenses our business has to pay for. If you decide you don’t want the guitar after all, you can always sell it (these things tend to not last long in online stores such as Reverb.com), or we can help you sell it once it’s finished to make your money back that way, but we cannot refund a deposit until a guitar is done being built.
 
Q: Why do your guitars cost so much money? I saw plenty of others at McGuitar’s for like $300.
A: Unlike whatever you are talking about, these instruments are made in California by people who are experts at making, playing, and listening to loud electric guitars, meaning we have to be compensated with a livable wage by American standards and by the standard that you would pay an expert to do their job, like a plumber, dentist, or aeronautical engineer. Our guitars are made with meticulous love and care from the moment we mill up a bunch of wood until we make sure the last nut slot is cut just right. You won’t find more level frets or a more one of a kind finish on any guitar anywhere. We also use high quality wood and parts from companies such as Schaller, Gotoh, Graphtech, and CTS for electronics, all of which are superior products that come together to make an excellent instrument. Sure, there are tons of great guitars out there that we are fans of as well, but we do our best to be just as good, if not better.
 
Q: Do you offer some kind of warranty?
A: Yeah, we guarantee our guitars for life against any structural defect such as warping or falling apart as long as it didn’t do either as a result of negligence or ill-advised tampering, such as but not limited to leaving your guitar in a hot car all day, running over it with your car, or throwing it out of a window. If you have any specific questions about what is and isn’t covered, send us an email. Pickups are guaranteed for life as well. Other electronic components are guaranteed for one year from date of purchase. In the event that something needs repair, get in touch with us and we will either fix it ourselves or send you to a good tech in your area. An unauthorized attempt at repair will void all warranty.
 
Q: Can I order custom specs that aren’t listed in your order form, such as bolt­-on or neck thru construction, 7 or 8 string, some other bridge, or some other body wood? What about my own custom body shape?
A: We are willing to do just about anything you can dream up, and typically enjoy new challenges as long as you have the American dollars to pay for it. Send us an email with your ideas for a price estimate.
 
Q: Why do you make your own pickups and why are they better than every other pickup out there?
A: “Better” when it comes to pickups is mostly subjective, but as it relates to these guitars, Dunable pickups are better because they are designed with the scale length, pickup placements, and construction of a Dunable guitar in mind, which is different than that of most guitars that aftermarket pickups are designed for. I have tried A LOT of the pickups out there in these guitars, and I’ve taken note of what works well in them. Those notes informed the “recipes” of my main pickup models.
 
Q: What happened to the Yarnhawk and Moonflower models? Can I still order one?
A: Yes you can, just email us and we can sort you out.
 
Q: What’s the deal with that broken bass on reverb.com?
A: The bane of my existence. Don’t buy it. UPS destroyed it in a shipment years ago and sold it to recoup some of the insurance payout. Just don’t buy it.
 
Q: How much does it cost to ship an instrument? And will you ship to my country?
A: Typically around $60 within the US, and around $120 to anywhere else. Yes I will probably ship to your country, let’s talk about it.
 
Q: Will you give me a free guitar since I’m in some band?
A: Probably not, but sometimes I give discounts to people who are out there playing a lot and/or in rad bands that I like. Feel free to hit me up!
 
Q: Can I get different inlay on my guitar than those little dots you normally use?
A: Sure, it will only cost you money.