Frequently Asked Questions

Please read our FAQ before sending us a message.

How does the custom order process work?

Fill out our custom order form or send us an email with your idea. Once we have your specs, we need a 50% deposit to hold your place in our build queue. We currently build in batches of 10-20 guitars, which take about 8 weeks each. As of right now, the typical wait time is 4-5 months, but occasionally things move a bit quicker than that. Once the guitar is done, you pay off the remaining balance and we ship it out to you.
Pickup sales require all payment up front and we are working on being able to ship them within a week.

Feel free to check all instruments and pickups that are currently in stock.

Is my deposit for a custom instrument refundable?

No, sorry. Those deposits go towards specific parts and materials to make the custom guitar in question, as well as to pay for the day to day expenses our business has to pay for. If you decide you don’t want the guitar after all, you can always sell it (these things tend to not last long in online stores such as, or we can help you sell it once it’s finished to make your money back that way, but we cannot refund a deposit until a guitar is done being built.

How much does it cost to ship an instrument? And will you ship to my country?

Typically around $60 within the US, and around $120 to anywhere else. Yes I will probably ship to your country, let’s talk about it.

How secure is shopping in the Online Shop? Is my data protected?

Our site uses https protocol,
and all payments are handled by PayPal and Stripe. So, in short,
your data is protected by top of the line online security measures,
and our shop is very secure.

Can I order custom specs that aren’t listed in your order form, such as bolt­-on or neck thru construction, 7 or 8 string, some other bridge, or some other body wood? What about my own custom body shape?

We are willing to do just about anything you can dream up, and typically enjoy new challenges as long as you have the American dollars to pay for it. Send us an email with your ideas for a price estimate.

Do you offer some kind of warranty?

Yeah, we guarantee our guitars for life against any structural defect such as warping or falling apart as long as it didn’t happen as a result of negligence or ill-advised tampering, such as but not limited to leaving your guitar in a hot car all day, running over it with your car, or throwing it out of a window. If you have any specific questions about what is and isn’t covered, send us an email. Pickups are guaranteed for life as well. Other electronic components are guaranteed for one year from date of purchase. In the event that something needs repair, get in touch with us and we will either fix it ourselves or send you to a good tech in your area. An unauthorized attempt at repair will void all warranty.